APPRENTICE star and West Ham United vice-chair Karren Brady answers your careers questions.
Q) I’ve never been good at dealing with conflict, and since I was promoted to a managerial role last year, I’ve found myself avoiding certain issues in my team.
I can’t find the right words and I get so nervous confronting colleagues about sensitive topics, such as their shortcomings or how they could be working more efficiently, and I know this means I’m not doing my job.
How can I master this skill so it’s no longer scary?
Emma, via email
A) It’s understandable you feel nervous when dealing with conflict, but with practice you can become more comfortable addressing these situations – which you need to do now you’re a manager.
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Before initiating a tough conversation, take time to prepare.
Clearly define the issue and what you want to achieve from the dialogue with your colleague.
Have specific examples ready, anticipate potential reactions and plan a response.
Ask open-ended questions to encourage an honest and collaborative conversation.
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Empower your team members to find their own solutions by asking questions like: “How do you think we can improve this situation?”
After the conversation, follow up with the person to ensure that the issue is being addressed and progress is being made.
This shows your commitment to their growth and improvement.
Practise difficult conversations with a trusted colleague (ideally not someone on your immediate team) or a friend, as this can help you gain confidence and refine your approach.
Mastering these skills takes time.
After a conversation, reflect on what went well and what could be improved.
The more we do something, the less scary it becomes. Good luck!
- Got a careers question for Karren? Email [email protected]
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