A disgruntled couple are demanding a refund for a recent flight, which saw them sat next to a ‘snorting and farting’ dog.
Gill and Warren Press were on the first leg of their journey to New Zealand, flying 13 hours from Paris to Singapore with Singapore Airlines.
However, the couple, from Wellington, weren’t alone in their premium economy seats – they were also sat next to a passenger with an emotional support dog.
An animal, which they say, ruined their flight.
‘I heard this noise – a heavy snorting,’ Gill told Stuff.
‘I thought it was my husband’s phone, but we looked down and realised it was the dog breathing.
‘I said, “I’m not having this sitting next to us the whole trip”.’
They asked to move, but were told the only seats available were at the back of economy class.
Unsatisfied with this, they decided to stay – but complained the smell of the ‘farting’ dog disturbed them.
Gill said: ‘[The owner] couldn’t have the dog out in the aisle because staff couldn’t get the trolleys through, so it had to come in further, which meant his head was under my husband’s feet.
‘My husband was in shorts, and was getting the dog’s saliva goo on his leg.’
Gill spoke to flight staff once more, who then said they could move to the front of economy class as seats were now free that cabin crew had previously been using.
The couple were told the airline would log the complaint and be in touch, but they didn’t hear anything over the next week.
Gill wrote in, then three weeks later was offered a travel voucher of around £95 per passenger.
Still unhappy, Gill said: ‘We didn’t receive the experience we paid for’, and demanded a full refund.
A Singapore Airlines spokesperson said: ‘Singapore Airlines endeavours to notify customers who may be seated next to an assistance dog prior to boarding the flight.
‘We sincerely apologise that this did not occur in this case, and will work with our airport teams to ensure that this lapse does not occur in future.
‘In circumstances where customers seated next to an assistance dog request to be moved, Singapore Airlines will assist to re-seat customers within the same cabin where space permits.’
Do you have a story to share?
Get in touch by emailing [email protected].
Source: Read Full Article
