Pub slams pathetic customers who ate 70% of food then refused to pay for it

A pub has called out a group of customers who refused to pay for a meal – even after it had been eaten.

The Pack Horse, in the Peak District village of Hayfield, saw the eaters complain about their food despite not flagging any problems.

They allegedly tried to demand a new dish, which was refused, and eventually left without even paying their bill.

Owner and chef Luke Payne said that one member of the group even had the cheek to wink at him as they left.

Manchester Evening News reports the pub takes card details with bookings, although the group said they'd cancel theirs.

Luke said the situation was "immensely frustrating" for him and his staff.

He told the publication: "They were perfectly pleasant to begin with and then everything just changed.

"After they'd eaten about 70% of the food, a lady brought her plate up to the bar and said it wasn't to her liking, wasn't what she expected, and could she swap to another meal for free?

"To which I said 'No', because she'd eaten most of it and we can't give food away for free when it's just personal preference. That's not really how it works."

Luke's team had already checked in with the group of customers and there were no complaints made about their food.

Once they threatened to not pay their Bill, Luke had told them it wasn't "acceptable" since they ate most of it.

He told them: "'You were given the opportunity to say there was something wrong with it'.

"If they'd flagged it up in the check-back we could have done something to rectify it.

"We don't actively like making people unhappy, it's our job for people to have a really good night."

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Since the pub reopened after lockdown, Luke says business is "great".

He added: "I feel like there was a point in the pandemic where everyone was like 'Be kind, be nice'.

"But I've certainly noticed over the last couple of weeks that there's been more stressed-out people with shorter tempers, and I know that there's a lot of hard times for people at the moment, but it doesn't take much to be nice to others.

"It was such a great opportunity to have that societal reset but I think some people have slipped back into their old ways. Business has been great, we've been so thankful for all the support we've had and we've been practically full every single weekend."

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