Sky Broadband down leaving hundreds of customers without internet

SKY broadband has gone down this afternoon leaving hundreds of customers without internet.

Hundreds of people across the UK, including London, Birmingham and Leeds, have reported problems on service monitor Downdetector.co.uk.

But Sky says that the outage is mainly affecting customers in South East London.

Issues with the service began around 2:30pm with more than 430 complaints being reported.

The majority of complaints (90 per cent) were about the lack of internet service, with just 8 per cent complaining about Sky TV.

The service has dropped as thousands of workers are relying on their broadband to be able to work from home during the pandemic lockdown.

The service provider did carry out essential maintenance in the early hours of this morning that would affect some specific areas, although that was said to be over by 6am.

In a tweet, Sky's help team wrote: "South East London. Customers may not be able to get online or make/receive calls.

"You can keep up to date on the My Sky App or via our service page."

Frustrated customers have taken to Twitter too to share their angst at the disruption.

Most of the complaints are reporting problems with Sky internet in South East London, although the brand's customers service twitter account acknowledge that there were also issues in County Durham that have now been fixed.

One person wrote: "⁦@SkyHelpTeam⁩ help! Internet not working during an important work moment. Please help!!!!!!"

Another said: "@SkyHelpTeam SE7 internet is down. Come on lots of us are working from home! There is clearly something wrong!"

"@SkyHelpTeam I'm in SE13 and have no Internet access. Your website says it can't detect a problem. Please help!," Diane said.

About an hour ago, Duncan said: "@SkyHelpTeam hi my broadband has completely packed in (am in SE4, London) and I can’t sign into my sky account via the App but it isn’t able to find my hub.

"Is there a general issue? I’m unable to work at moment so grateful for reply ASAP."

Latest figures from 2018 suggest that Sky has more than 6.1million broadband customers.

It's not clear exactly what has caused the outage or when the service will be back up and running.

We've asked Sky when it expects to fix the issue and we'll update this piece as soon as we know.

Broadband issues are twice as frustrating for customers at the moment as they rely on their personal internet connection to follow Government orders to work from home.

Last week, TalkTalk, BT and Post Office internet all suffered an outage leaving thousands of customer unable to work.

At the beginning of lockdown, Virgin Media cut out causing a national outage.

 

 

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