Thousand of customers affected as online card shop shuts website and pauses orders after cyber attack – are you at risk?

ONLINE card shop Funky Pigeon has closed its website and stopped taking orders due to a cyber attack.

The retailer, which is owned by WH Smith, is writing to all of its customers from the last 12 months to inform them of the hack.

It is investigating whether any personal data, including names, addresses, email addresses and personalised card designs, have been accessed.

But it said no payment information is at risk, and customer account passwords haven't been affected.

Funky Pigeon said it has taken its systems offline “as a precaution”, meaning it can't accept any new orders.

The shop has informed relevant regulators and law enforcement authorities about the breach.


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It also said it will continue to review and update its protocols based on what it learns from the incident.

“We would like to sincerely apologise to our customers for any concern or disruption this may cause, and reassure them that our teams are working around the clock to investigate and resolve this incident,” the company added.

“As our investigation progresses, we will provide further updates to customers and other affected parties as necessary.”

It comes two weeks after retailer The Works was forced to shut some of its stores and halt stock deliveries to its shops following a cyber attack.

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Is my personal data at risk due to the Funky Pigeon cyber attack?

Funky Pigeon said it is writing to everyone who has used its website over the past 12 months.

But it sought to reassure customers that their financial data, such as their bank account information, is not at risk.

"All of this data is processed securely via accredited third-parties and is securely encrypted," its owner, WH Smith, said.

It also said it does not think the hackers accessed customer account passwords.

The retailer is still investigating whether any other information has been affected by the attack.

That could include addresses, email addresses, names, and any personalised card messages or designs you created on the site.

You should look out for an email from Funky Pigeon to let you know if there are any precautions you need to take to protect your data.

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Research has revealed the most common 200 online shopping passwords – check if yours is on the list.

Google phone users were warned this month that a new update could leave them vulnerable to hacks.

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