Jeremy Kyle researcher 'was told to hang up on vulnerable guests who called for help'

A FORMER researcher on The Jeremy Kyle Show claims she was told to hang up on vulnerable guests who phoned in for help.

The woman, who has not been named, said one staff member was told to put the phone down because she was “wasting time”.

She also claims employees were told “it is not our problem” when distressed people – often in tears – would phone up.

One person was allegedly told off by a producer for giving the person on the other line the Samaritans number, reports the Daily Mirror.

The woman told the paper that some people wouldn’t pass their mental health tests and could not appear on the show.


She said: “We were advised not to waste time with people who were too vulnerable.”

The source also claimed couples were locked in separate rooms before coming on to stage so they would be “riled up”.

She said: “The boyfriend would be in one room being reassured his partner is just insecure and crazy, while his girlfriend would be told that her partner was making her look a fool and had definitely cheated.”

ITV scrapped the controversial show earlier this week following the suspected suicide of tragic guest Steve Dymond.


The 63-year-old appeared on the show to try to prove to fiancée Jane Callaghan, 48, that he had not cheated on her but failed a lie detector test.

The couple split shortly afterwards and ten days later the dad-of-one was found dead from a suspected drug overdose in his Portsmouth bedsit.

After the show was axed Jeremy Kyle said he was “utterly devastated” by the news.

The show will now be part of a major review of reality TV announced today by MPs.

Dame Carolyn McCall, Chief Executive of ITV, said: “Given the gravity of recent events we have decided to end production of The Jeremy Kyle Show.

“The Jeremy Kyle Show has had a loyal audience and has been made by a dedicated production team for 14 years, but now is the right time for the show to end.

“Everyone at ITV’s thoughts and sympathies are with the family and friends of Steve Dymond.”


EVERY 90 minutes in the UK a life is lost to suicide.

It doesn't discriminate, touching the lives of people in every corner of society – from the homeless and unemployed to builders and doctors, reality stars and footballers.

It's the biggest killer of people under the age of 35, more deadly than cancer and car crashes.

And men are three times more likely to take their own life than women.

Yet it's rarely spoken of, a taboo that threatens to continue its deadly rampage unless we all stop and take notice, now.

That is why The Sun launched the You're Not Alone campaign.

The aim is that by sharing practical advice, raising awareness and breaking down the barriers people face when talking about their mental health, we can all do our bit to help save lives.

Let's all vow to ask for help when we need it, and listen out for others… You're Not Alone.

If you, or anyone you know, needs help dealing with mental health problems, the following organisations provide support:

  • CALM,, 0800 585 858
  • Heads Together,
  • Mind,, 0300 123 3393
  • Papyrus,, 0800 068 41 41
  • Samaritans,, 116 123

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