More Virgin Australia flight delays expected as system recovers from outage

Virgin Australia passengers should expect further flight delays on Saturday as the network continues to feel the effects of a major outage that hit airlines around the world on Friday night.

Travellers were met with lengthy queues at Sydney Airport when Virgin’s digital platform for checking, boarding and flight bookings crashed. The third-party IT-system, Sabre, is used by multiple airlines around the world.

Rex Airlines was also affected when the Sabre platform suffered an outage around 4.30pm.

Passengers at airports across the country reported being stuck in lines for an hour or more waiting to check-in for their flights. Airport staff moved to manual check-in processes, leading to lengthy delays.

Virgin confirmed in a statement that the outage had been resolved around 8pm, however flow-on effects are expected to continue on Saturday as the system recovers.

The cause of the outage remains under investigation by Sabre.

Virgin Australia issued a statment on Friday apologising for the disruption, which impacted travellers across the domestic network.

In the US four American carriers were affected by the Sabre outage, including American Airlines, JetBlue Airways, Hawaiian Airlines and Alaska Airlines.

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