O2 compensation: How you can claim a refund on your bill after network went down

If you feel the outage caused you significant problems or you waited a long time for the repairs to take place, it's worth complaining and asking for a refund on your bill or compensation.

Telecoms regulator Ofcom says in cases where you have been without service for some time, you may also have the right to cancel your contract penalty free.

To complain, you need to follow your provider's formal complaints procedure.

Details should be available on its website or from its customer services.

If your problem is still unresolved after eight weeks you can submit your complaint to an independent Alternative Dispute Resolution (ADR) scheme.

Ofcom has approved two ADR schemes – CISAS and Ombudsman Services: Communications. Your provider will tell you which scheme it is a member of.

Millions of O2 customers woke up to 'no service' warnings today, following an overnight service outage on the network.

It is estimated 32 million people were left without online access, with O2 blaiming it on a software issue with a third party supplier.

The network started suffering problems shortly after 5:30am this morning, with customers taking to social media to reveal they had no connection.

The company then issued a public statement confirming the network is down.

O2 told its 25 million UK customers that voice calls were still working but advised people to seek out wifi if they needed to get online while the outage persisted.

Regulator Ofcom said it's currently working with O2 to identify the root cause.

One O2 customer received a text from the company after a day with no connection – about his bill.

Pensioner Brian Highley, from Woodbury, Devon, said:"No connection with the world all day but now fixed.

"My first text came from O2 reminding me to pay my bill in five days time."



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